Frequently asked questions

Hopefully one day but not just yet. Unfortunately we are only able to offer ‘Next Day’ delivery or a scheduled delivery day at your request.

You will receive a 1 hour delivery window via email/SMS on the day of delivery from our chosen courier (DPD). You may request a different time by clicking into the link found in DPD's delivery message or via the DPD app. 

If you know you are going to be out during your delivery slot, DPD have a variety of options including changing the delivery time slot or delivering to a safe place. Please use the links in their emails to opt for one of these. Where a delivery is simply missed, your flowers will be taken back to your local DPD depot for delivery the next day.

We offer a blanket price for delivery 7 days a week, even if it’s next day. Giving you full flexibility and control over delivery dates at no extra cost.

Last orders for Next Day delivery is set for 2pm, 7 days a week.

Arriving in bud indicates the flowers have been cut before completing their natural and full development potential. Due to our short supply chain, and the optimum weather our flowers are grown in, we don’t need to disrupt their development for a long lasting vase life. Our flowers are a product of undisrupted nature hence their size, quality and beauty.

Everything we do is done with the principles of relentless quality, honest value and positive impact. We pride ourselves on delivering beautiful long lasting flowers. For the rare occasions we fall short, we appreciate when we get the chance to put it right.

All we need is an email to hello@floralty.co.uk with a clear time stamped picture(s) of your flowers and your order reference.

We will respond to all issues within 24 hours.

We guarantee a vase life of 7 days. Following our care tips properly can extend this to 14 days (with some varieties lasting up to 21 days!). If your blooms did not last the promised 7 days then please let us know so that we can make it right.

All we need is an email to hello@floralty.co.uk with a clear time stamped picture(s) of your flowers and your order reference.

We will respond to all issues within 24 hours.

Joining is easy! Just create an account with us to get started. Once you're registered with Floralty you're part of the family and you'll have access to our generous Loyalty programme!

You can earn points by participating in any of our Floralty Loyalty offers! Simply visit the 'Earn Points' tab (bottom of your screen) and click the 'Earn Points' option to view all the different ways you can start earning points.

Make sure you check back when you can as we're always thinking of new ways to give back to our loyal customers!

Glad you asked! Lots and lots of free flowers! We want to make it easy and fun to redeem your hard-earned points.

For more details please visit the 'Earn Rewards' tab (bottom of your screen) and click the 'Get Rewards' tab to view all of our exciting reward options.

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Earn Rewards' tab (bottom of your screen) and click the 'Get Rewards' tab to view all of our great reward options. When ready to receive your hard earned blooms you can click the 'Redeem' button to redeem your reward.

Simple! Click the 'Earn Rewards' tab (bottom of your screen) and your up-to-date points balance is always displayed in the top of the popup.

Everything we do is done with the principles of relentless quality, honest value and positive impact. For the rare occasions we fall short, we appreciate when we get the chance to put it right.

All we need is an email to hello@floralty.co.uk with a clear time stamped picture(s) of your flowers and your order reference.

We will offer you the option of a replacement or a refund and will respond to all issues within 24 hours.

We will always do our best to fulfill your requests.

Please check our contact page for all the different ways you can contact us to submit changes / amendments to your order.

As long as you reach out to us before your blooms are with DPD we will happily cancel your order for you.

Please check our contact page for all the different ways you can contact us to cancel your order.

As flowers are a perishable item we aren't able to process returns unfortunately.

However please email contact us via hello@floralty.co.uk with a clear time stamped picture(s) of any issues with your flowers and your order reference if you are unhappy with your order.

We will respond to all issues within 24 hours.